Frequently Asked
Questions

On Spot Hub LLC is a full-service enterprise business solutions company founded in 2011 and headquartered in New York City. We provide business consulting, technology solutions, digital marketing, and financial advisory services to enterprises across 40+ countries. With 340+ professionals and 1,200+ clients served, we are one of the fastest-growing business solutions firms in the Americas.

We work with organizations ranging from high-growth startups (Series B+) to Fortune 500 enterprises. Our sweet spot is mid-market companies with $10M–$500M in annual revenue that are ready to scale, but we have dedicated enterprise practices for organizations of any size.

We have deep expertise across financial services, technology, healthcare, retail & e-commerce, manufacturing, logistics, professional services, and media & entertainment. Our cross-industry experience gives us a unique perspective on applying best practices from one sector to solve challenges in another.

Yes. On Spot Hub LLC has held ISO 9001:2015 certification since 2016, demonstrating our commitment to quality management systems. We are also SOC 2 Type II compliant, ensuring the highest standards in data security and confidentiality for our technology clients.

Absolutely — and many clients do. We offer integrated multi-service packages where our consulting, technology, marketing, and financial teams work in concert under a unified engagement framework. This integrated approach often delivers compound benefits that single-service engagements cannot.

We offer both. Our project-based engagements typically run 6–24 weeks, covering specific deliverables like strategy development, software builds, or financial restructuring. For ongoing advisory and managed services, we offer monthly retainer programs starting at 3-month minimums. Many clients begin with a project and convert to a retainer after experiencing the value.

Yes. We operate engineering hubs in Krakow, Bangalore, and Medellín in addition to our onshore teams in New York, London, and Singapore. For clients seeking cost-optimized delivery, we offer hybrid onshore/offshore teams — always with onshore project management and quality control.

We offer three fee structures: (1) Monthly retainer — fixed monthly fee for ongoing advisory or managed services; (2) Fixed-price project — a single fixed fee for a defined scope of work; (3) Performance-linked — a base fee plus a success fee tied to measurable outcomes. Most clients on multi-month retainers receive a 10–15% discount versus equivalent hourly rates.

Yes. We offer a complimentary 60-minute strategy session with a senior advisor — no commitment required. This session includes an initial diagnostic of your business challenge and a high-level engagement recommendation. To book, simply complete our contact form and select "Book Free Consultation."

We accept all major credit cards (Visa, Mastercard, American Express), ACH/bank transfer, wire transfer, and check. For enterprise clients, we offer net-30 invoicing. International clients can pay via SWIFT wire transfer in USD, EUR, or GBP.

You will receive an automated confirmation immediately. Within 4 business hours, a senior advisor will review your submission and reach out by email to schedule a discovery call. On that call, we will discuss your goals in depth, answer your questions, and — if there's a fit — propose an engagement structure within 3 business days.

Confidentiality is foundational to how we operate. We sign a mutual NDA at the start of every engagement (available on request at the discovery call stage). All client data is handled under strict information security protocols aligned with our SOC 2 Type II compliance framework.

Every engagement is led by a Partner or Senior Director, supported by a dedicated project manager and subject-matter specialists from the relevant practice area. Unlike many firms, we guarantee senior-level involvement throughout the engagement — not just at the kickoff and final presentation.

For qualifying consulting engagements, we offer performance-linked fee structures where a portion of our compensation is tied to documented outcomes. We define success metrics at the start of every engagement, measure progress monthly, and report results transparently. Our 98% client retention rate is our strongest endorsement.

Across our consulting engagements, clients average a documented 8:1 return on our fees within 18 months of engagement completion. Technology project clients average a 3.2x return on investment within 24 months. These figures are based on documented outcomes from clients who have completed formal ROI assessments.